Question 1

How do I book a stay on Trebistan?

Accepted Answer

Choose your dates, pick an available place and send a booking request. Your reservation number arrives by email straight away, and the confirmation follows once the owner accepts.

Question 2

How do I pay?

Accepted Answer

You pay the owner in cash when you arrive. Nothing is paid online.

Question 3

Can I talk to the owner before I arrive?

Accepted Answer

Yes. Throughout the process you can use the built-in chat with the owner: arrival time, directions, parking and any special requests.

Question 4

Are the listed apartments really available?

Accepted Answer

Yes. Each property's calendar is managed in TrebiStay and synced with other platforms, so you only see places that are free for your dates.

Question 5

Can I cancel my booking?

Accepted Answer

Yes. Cancellation is free up to 3 days before arrival, for every property on Trebistan. Just message the owner in the chat or contact Trebistan.

Question 6

Can I see prices in euros or dollars?

Accepted Answer

Yes. Choose KM, EUR, USD, GBP or RSD in the site header. Converted amounts are for guidance; you pay the owner in KM (BAM) on arrival.

Question 7

How much does it cost to list on Trebistan?

Accepted Answer

Listing is free. For nightly stays you only pay a 10% commission on each successful booking that comes through Trebistan. For monthly rentals the fee is the first month's rent, paid once. There is no yearly subscription and no other cost.

Question 8

How much does it cost to let an apartment by the month?

Accepted Answer

Listing is free here too. When you let the apartment to a tenant who came through Trebistan, Trebistan's fee is the first month's rent, paid once. You pay it when the tenant moves in and pays the first month's rent. The tenant pays Trebistan nothing, and every month after that is yours.

Question 9

Do I pay commission on cancelled bookings?

Accepted Answer

No. Commission is charged only on successful bookings.

Question 10

Where do I manage prices and the calendar?

Accepted Answer

In TrebiStay. That is where you set prices, block dates and follow your bookings; every change appears on Trebistan automatically.

Question 11

How much does property management cost?

Accepted Answer

Management is charged as a share of the income, agreed with you once we know the property.

Question 12

Do I have to use every service?

Accepted Answer

No. You can use only the listing, only cleaning, or full management. You choose what you need.

Question 13

What if my property is already on other platforms?

Accepted Answer

No problem. TrebiStay syncs the calendar with every platform through iCal, so there are no double bookings.

Question 14

Is submitting my property binding?

Accepted Answer

No. You add and run your property yourself in TrebiStay, and use our services only if you want to.

Help and frequently asked questions